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1. PRICES AND VAT

     Please note that the prices on our Grocery website are guide prices only. The actual price you pay will be the price charged in store at the time your order is picked for delivery. The actual order value cannot be determined until the day of delivery because the prices stated on the website may vary either above or below the prices in store on the day your order is picked and delivered. When your order is delivered you may return any item and receive a full refund if you consider that the difference between the price charged and the guide price shown on the Grocery website is unacceptable. All prices are inclusive of General Sales Tax where applicable as per Sales Tax Act 1990.The price of the items does not include the service charge which will be charged at the rates applicable to the date, time & province of your delivery. The service charge will be unchanged despite of General Sales Tax increases.

2. AVAILABILITY

     If for any reason beyond our reasonable control, we are unable to supply a particular item, we will not be liable to you. Please note that we will attempt to deliver substitute lines should selected lines be unavailable unless you request us not to do so. Although we will always try to cater for your orders, an order of large quantities of a line can only be fulfilled at the discretion of the store. For example, if you were to make an order of 10 bottles of any beverage which would use up all that store's stock, the store may only deliver 5 bottles.
Punjab Super Store reserves the right to cancel any order for customers, subject to the availability, confirmations or any other issue as deemed fit by the company

3. ACCEPTANCE

     Your order is an offer to buy from us, at any point before the actual delivery; we may decline to supply the goods to you. The Super Duper.pk grocery service is available for non-commercial and domestic use only. We reserve the right to refuse orders from businesses or that we consider are for commercial or other non-domestic concerns. To ensure availability of all our products customers may be limited to a maximum number of items.

4. DELIVERY

     Delivery will be made to the address specified by you on the completed order form We will deliver your order to the main entrance of the delivery address. At your request, our driver may carry your order into the delivery address, for example, to a particular floor in an apartment block or into your kitchen but only if: a. the driver has your permission and b. our driver believes that it is safe and practical to do as you request. We always reserve the right to deliver only to the main entrance of the delivery address. Please note that we deliver goods only to specified regions within Chichawatni & Mian Chanuu Surrounding areas. Delivery times will be agreed with you at the time of placing your order. All goods must be signed for on delivery by an adult aged 18 years or over. If we attempt to deliver your order to the delivery address as arranged with you but there is nobody at the delivery address to accept your order, the driver will leave notification of attempted delivery and you will need to contact our Customer Service Centre to re-arrange delivery (see below for contact details). In these circumstances, if we have to return to deliver the goods, a further charge may become payable provided that delivery is attempted at the agreed time. Whilst we make every effort to deliver all your goods in the agreed time, we will not be liable if we fail to do so in part or in full due to circumstances beyond our control. All Grocery will be delivered at door step (Ground Floor). Punjab Super Store Online reserves the right to refuse service of any product to or from any location. Punjab Super Store Online shall not be liable for any interruption/delay of delivery due to causes beyond its control, including but not limited to: the unavailability, refusal of a person to accept delivery or/and force majeure. Punjab Super Store reserves the right to cancel any order for customers, subject to the availability, confirmations or any other issue as deemed fit by the company

5. RETURNS AND REFUNDS

     At the time of delivery, you are requested to check your order thoroughly. In case you find the products not fresh and up to the mark you may return the product to our delivery guy Please be aware that some products have different return time limits and exceptions. We do not refund certain products due to health and hygiene reasons (such as Fast Food and Frozen products); personalized items etc. In case of price changes when your order is delivered you may return any item and receive a full refund if you consider that the difference between the price charged and the guide price shown on the Grocery website is unacceptable. If you’re returning an item because, there may be a deduction from your refund if it has been damaged, opened more than necessary to check it’s working, or used more than reasonably expected.
5.1 When you return goods You can return faulty or change of mind goods to the delivery driver, or call us on ((040) 5481200 Punjab Super Store). When you return the goods to us, please also let us have any tags, labels and any accessories. You will need to take reasonable care of item(s) whilst they are in your possession (reasonable care includes inspecting an item, but would not extend to your opening and/or using it). If you damage items whilst they are in your possession, there may be a deduction from your refund.
5.2 Receiving your refund If you've handed the item(s) back to the delivery driver we'll deduct the amount for the return and the rest will be paid in cash. If you return it to a store, you can choose either a refund or an exchange within 7 days. If your item was purchased at an offer price, your refund will be based on that promotional price. Our complaint resolution time is within 5 working days. This may vary depending on the nature of complaint and solving the complaint.

6. CANCELLATION

     You can cancel or change any of your current orders when you get the confirmation call from our call center. Once the order has been confirmed the order will be pick and delivered to you. Alternatively you can call our Customer Services department on +92 301 97 97 499 Punjab Super Store) (local rate from mobiles). Please note that orders cannot be edited or cancelled by email.

7. PAYMENT

     You can make payment using multiple payment methods as specified on our checkout.

8. PREPAYMENT DELIVERY

     Any order that has been placed on Prepayment mode of payment will be delivered on the chosen mode of delivery. If it is home delivery, information saved at the time of checkout will be take in to account by Punjab Super Store team at the time of delivery. Customer can always call the helpline to change any part of that information. If Home Delivery needs to be changed to Self-Pickup mode after placement of order. And the chosen mode of payment is prepaid, following information will be necessary An email by the customer to sales@punjabsuperstore.pk, verifying the customer wants self-pickup instead of home delivery. At the time of pickup, to show the placement order email at the desk A photocopy of the CNIC These measures are precautionary and set for the safety of the customer and his order and minimize the risk of any fraudulent activity.

9. Punjab Super Store WALLET BALANCE POLICY

     9.1 ABOUT THIS POLICY This Wallet Account Balance Policy (“Policy”) is supplemental to and deemed to be incorporated into the Terms of Use which govern your use of the Platform and your Punjab Super Store Online account. Capitalized terms used but not otherwise defined herein shall have the same meanings ascribed to them in the Terms of Use

     9.2 THE ACCOUNT BALANCE FEATURE Depending on the city where you access the Platform, Punjab Super Store may provide you with access to and the use of the wallet balance feature on the Platform (“Wallet Balance”) which may allow you to: Display as a “balance” a claim against the Platform in the form of “electronic credits”, “credits” or any other denomination determined by the Platform, which have either been refunded to you by Punjab Super Store or acquired by you in the ways specified by the Platform and redeemable in the ways specified by the Platform from time to time (“Credits”); and Utilize Credits towards payment of your Order on the Platform.

     9.3 REFUNDS Credits are only applicable for full refunds on Orders which were placed using an online payment method on the Platform. Where you have purchased an Order on the Platform and are entitled to a full refund for such Order, you agree that we shall issue such refund as Credits to your wallet account, and you can thereafter choose for the credits to be displayed in your Punjab Super Store wallet account for a period of time and utilized towards payment of an Order, Refund in customer’s account takes a maximum of 14 working days to reach the customer.

     9.4 USE OF YOUR CREDITS Should you choose to utilize your Credits for an Order and the value of that Order exceeds the value of your refund, your Credits shall be utilized in full and the balance amount of your Order shall be charged to the online payment method you elect. Should you choose to utilize your Credits for an Order and the value of that Order is less than the Credits in your Online Wallet account, we will only deduct the value of the Order (including delivery fees and any applicable tax) from your Credits. Any unutilized Credits shall remain in your Online Wallet account.

     9.5 ASSOCIATION WITH Punjab Super Store PAKISTAN PVT. LIMITED OFFLINE: Online Wallet balance has no association with sales at Punjab Super Store Pakistan Offline stores. Should you have any return/refund/ partial refund/ or any other adjustment required for offline shopping, Punjab Super Store wallet will not show that amount. The Online wallet is limited to adjustments for shopping on online platforms only.

     9.6 USAGE LIMITATIONS AND BREACH OF CONTRACT Your Credits cannot be used in any manner which in the Platform’s sole discretion, contradicts the intended purpose and closed loop nature and functionality of the Account Balance or disrupts, and/or is harmful to other users of the Platform and/or otherwise disrupts and/or is harmful to the reputation, goodwill, business, or operations of the Platform. You may especially not use the Account Balance or the Credits Outside the scope of their intended use within the Platform as a generic payment method, payment instrument or any feature of a similar nature; or As a consideration for the performance of a contract with a third party; or For resale there of or for commercial purposes; or For any illegal or unauthorized purpose. You may neither redeem the Credits for cash nor transfer them to another Punjab Super Store account. Engaging in any prohibited activities or using the Credits in violation of this Policy may result in our taking action against you, including, but not limited to, terminating, suspending or deleting your Punjab Super Store Online account and access to the Platforms and/or the Account Balance consistent with our Terms of Use.

     9.7 MISCELLANEOUS All refunds once issued are final and we will not be able to entertain further requests regarding your refund. Additional terms and restrictions may apply to your Credits. Punjab Super Store may make amendments or cancel this Policy at any time in its sole discretion by updating this page. All refunds, including the issue and use of Credits are subject to our Terms of Use and our Cancellation, Returns and Refund Policy.

     9.8 Questions about this Policy If you have any questions about this Policy, your Punjab Super Store account and Credits, you may reach out to us via email or through our customer support chat feature. You accept that Punjab Super Store has authority to accept online payments terms and you assure that you will meet obligations relating to terms mentioned herein. You affirm that all the information provided in Punjab Super Store wallet is correct and best of your knowledge. In case of any unsuccessful transection, you are advised to contact your credit card provider for further detail regarding the failed transection. You hereby agree that Super Duper Supermark shall not be liable if your credit card is misused by any other person or person who is under the age of 18 years. You hereby undertake and agree to fully indemnify, defend and hold Punjab Super Store harmless, its President/CEO, Directors, Member Offices, Employees and other Personnel against any fines, penalties, liabilities, claims, litigation proceedings, losses, damages, expenses and costs arising out of or breach of the terms and conditions mentioned herein these Punjab Super Store wallet terms and rights of a third party. You hereby agree that Punjab Super Store shall not be responsible for any direct or indirect or consequential loss or damage caused to you while using your credit card on Punjab Super Store Wallet. Punjab Super Store reserves the right to change or amend the policy, terms and conditions mentioned herein above any time without prior notice. If Punjab Super Store decides to change the policies, terms and conditions, Punjab Super Store shall publish the same as early as possible on its website.

10. GENERAL

     These Product Terms shall be governed by and construed in accordance with the laws of Pakistan and any disputes will be decided only by the Pakistani courts. If any of these Product Terms is held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Product Terms which will continue to be valid and enforceable to the fullest extent permitted by law. Punjab Super Store follows stringent policies for spamming, wrong address, invalid address etc. And reserves the right to take policy measures where required. We reserve the right to cancel/invalidate any order without prior notice. The percentage discount mentioned on the tiles and banners is the maximum discount on that category or campaign. Most of the products will be at a lesser percentage off than the maximum mentioned. Discounted products are limited in quantity and are first come first serve. Punjab Super Store reserves the right to close any discounts without prior notice.

11. CHEAPER ALTERNATIVES

     Please note that the Cheaper Alternatives on our Grocery website are suggested products to help you spend less. You are under no obligation to select an alternative. There may be quality, size, health and ingredient differences between the products suggested. Guide price terms and conditions apply.

12. COPYRIGHTS AND LABEL RIGHTS

     In all its publications, the Company strives to observe the copyrights associated with the graphics, video sequences and texts used, or to use its own self-created graphics, video sequences and texts, or to offer graphics, video sequences and texts from the public domain. The trade names and trademarks used in our Internet presence, which may be protected by third parties, are subject without restriction to the regulations associated with the applicable label rights and ownership rights of their respective registered owners. Simply because a trademark is mentioned, it should not be assumed that it is not protected by third-party rights. The copyright for any published objects created by the Company remains the property of the Company. Any duplication or use of such graphics, video sequences and texts in other electronic or printed publications is prohibited without the explicit permission of the Company. 14. PERSONAL DATA AND COOKIE POLICY With our data privacy declaration and the information we provide on the Internet pages we keep you informed on the purpose for which the data you provide will be used

13. PERSONAL DATA AND COOKIE POLICY

     With our data privacy declaration and the information we provide on the Internet pages we keep you informed on the purpose for which the data you provide will be used

14. CASHBACK POLICY

      Cash back will be given only on final delivered value of the order. Cash back will be given in 2-4 business days of delivery max. Cash back is either on customer or on order base depending on the campaign. Cash back is not applicable on orders that have availed existing discount vouchers.

15. CUSTOMER SERVICES

     If you have an order query, please e-mail us at sales@punjabsuperstore.pk
15.1 Delivery and Collections Avoid shaking hands Maintain a safe distance from the delivery agent at the time of order receiving and payment Always wash your hands/sanitize before and after receiving your order. To play our part in keeping our employees and customers safe, temperature of all employees is monitored everyday upon arrival at work. Our delivery team has been provided with masks and gloves to wear at the time of delivery of orders. Our vans are also deep cleaned periodically to maintain highest level of cleanliness. Additionally our store premises are sanitized daily including shopping trollies, common areas, and check outs for safe use.
15.2 Payments It is advised to book orders through prepayment or MPOS method rather than cash. However it is advised to thoroughly wash your hands after the handling of cash.
15.3 Delay in Delivery: We at Punjab Super Store are working continuously to avoid any delays. While there is no delay expected as of now, some orders might be affected based on surge of orders, for which we urge our customers to bear with us. Our team will keep you informed as needed. Your support and understanding will be highly appreciated. Also Punjab Super Store Pakistan ensure no price distortion and abides by high ethical standards in doing business. As we continue to receive regular updates, we are ready to make any necessary changes to protect our customers Please stay safe and healthy!