---

General

What are your store hours? Our store hours 07:00AM TO 11:00PM
How do I contact customer service? You can contact customer service via our mobile app, our website at www.punjabsuperstore.pk, or by calling our customer support hotline.(042-0000000, 0301-97 97 499)
Can I return or exchange items? Yes, we accept returns and exchanges within our specified return period. Please refer to our return policy for more details.

Ordering and Payment

How do I place an order? You can place an order through our mobile app, whatsapp ,website (www.punjabsuperstore.pk), or by visiting our store.
What payment methods do you accept? We accept various payment methods, including credit/debit cards, Easypaisa, Jazz cash, Bank Transfer and cash in-store.
Is my personal and payment information secure? Yes, we use industry-standard encryption to protect your personal and payment information.
Can I cancel or change my order? You can cancel or change your order within a specified time frame. Please contact customer service for assistance.
How do I track my order? You can track your order status through our app or website by entering your order number.

Shipping and Delivery

What are your shipping options and rates? We offer various shipping options, including standard and expedited shipping. Rates depend on the selected option and your location.
How long does shipping take? Shipping times vary based on the option chosen and your location. Typically, standard shipping takes 1-2 business days.
Can I pick up my order in-store? Yes, we offer in-store pickup for online orders. Select this option at checkout.
What happens if my order is lost or damaged? If your order is lost or damaged, please contact customer service immediately for assistance.

Returns and Refunds

Can I return items purchased online? Yes, items purchased online can be returned according to our return policy.
What is the return policy? Our return policy allows returns within 5 days of purchase, provided items are in original condition.
How do I initiate a return? To initiate a return, please contact customer service or visit our website for instructions. When will I receive my refund? Refunds are typically processed within 7-10 business days after the return is received. Can I exchange items? Yes, exchanges can be made in-store or by following our return policy for online purchases.

Products

Do you have product availability notifications?
Yes, you can sign up for notifications for specific products on our website.

Account and Login

Do I need to create an account to shop?
No, you can shop as a guest, but creating an account offers benefits like order tracking and exclusive offers.
Can I save items in my cart?
Yes, items can be saved in your cart for future purchases if you’re logged into your account.
Can I update my account information?
Yes, you can update your account information at any time through your account settings.

Discounts and Promotions

Do you offer discounts or promotions?
Yes, we regularly offer discounts and promotions. Check our website or app for current offers..

Store Locations

Where are your store locations?
Our store locations are listed on our website. Use the store locator for details.
Can I contact individual stores directly?
Yes, contact information for individual stores is available on our website.
Do you offer in-store services (e.g., alterations)?
Some locations offer in-store services such as alterations. Please check with your local store for availability.

Accessibility and Support

How do I provide feedback or suggestions?
We welcome your feedback! You can submit suggestions through our app, website, or by contacting customer service.

---